| About Us The company was set up in 1960 by Grace Brown offering a customised make up service for curtains and loose covers for upholstery, as well as supplying curtain tracks etc.Since taking over the business in 1989 from my mother my wife and I Elaine & Malcolm Brown have expanded the product range to encompass most items available in this trade.We then broke into internet shopping back in 1998 and now concentrate on the web side of the business. |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart (Once in the cart you will see the price . Items may be removed from the cart at any time up to completion of checkout.) After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.We accept secure credit card payment on the website by Credit Call PSP If you are shopping from other than the UK, place your order and your credit card company will convert the transaction to your own currency.Payment by PayPal is also accepted on this site. We accept Visa, Mastercard, Mistro, JCB and Delta UK. You may send your credit card information via phone, fax, and Standard Royal Mail or by our secure payment area. NOT EMAILPRICE MATCHWe will match like for like price if notified within 7 days of purchaceOne off and clearance sale items not included in price match.Price will be baced on our discounted prices when regestered, as a 5% reduction is available to everyone after registration on most of our products. |
| Shipping And Handling Carriage Charges will be worked out as you purchase your goods and displayed in checkout. When your cart value reaches £75 Incl.. VAT then shipping will be free.(UK mainland only, excluding some Scottish highland Postcode areas KW, IV, PA, PH, AB) (AB10,11,12,15,16,24,25. PA1to19 PH1to11 Not included in highland area)For export orders and some highland and off shore destinations the shipping cost will be calculated on each order. A Basic cost will be worked out in checkout but due to the size of some of the products, the actual shipping cost will be e-mailed to the customer if higher. The goods will not be shipped until the customer authorises the shipping costs. |
| Delivery Schedule IMPORTANT PLEASE READ THIS SECTIONWHEN RECIVING AN ORDER PLEASE CHECK THE PACKAGE FOR DAMAGE! ALSO CHECK THAT YOU HAVE THE CORECT NUMBER OF PACKAGES. IF DAMAGED CHECK PRODUCTS IN THE PACKAGE ARE OK. IF IN DOUBT SIGN FOR AS DAMAGED, SHORT OR REFUSE DELIVERY. A CLAIM CAN NOT BE MADE IF SIGNED FOR AS IN GOOD CONDITION.PLEASE NOTE IF YOU NEED TO MAKE A CHANGE TO AN ORDER PLEASE PHONE AS EMAILS AREN'T ALWAYS READ STRAIGHT AWAYWe endeavour to send your order to you in 3 business days, where possible next day. International orders are generally received in less than 7 days depending on customs clearance. Made to measure items normally take 5-14 working days. These delivery times are not guaranteedWE ADVISE YOU NOT TO BOOK A FITTER, OR ANY OTHER TRADESMAN, TO CARRY OUT WORK UNTIL YOU HAVE RECEIVED AND CHECKED THE GOODS YOU HAVE ORDEREDWE CANNOT ACCEPT RESPONSIBILITY FOR ANY COSTS YOU INCUR IF THIS ADVICE IS NOT FOLLOWED. |
| Back Orders If your item is not in stock, we will back order for you. You will be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges Prices are displayed Inclusive of 20% VAT For orders outside the EEC no UK tax will be charged. The buyer will be liable for any local taxes or duty payable in their country. |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee Guarantee: If goods are faulty or not as stated we will gladly refund any payments made or replace the item. We must be notified within 24 hrs of delivery for damaged items. ( A slight colour variation is not considered a fault, especially on the wooden ranges of poles and blinds.) This does not affect the customer's statutory rights. |
| Reaching Us If you need to reach us, please email us on shop@gbinteriors.co.uk, alternatively, you can call on 01260 273194 (International 0044 1260 273194) or fax us on 01260 273194 or write to us at Edward Mill ,Hatter Street, Congleton, Cheshire, CW12 1QQ England |
| Privacy Policy Any information given at the time of ordering will be used solely to process the order and will not be used by any third party. You will not be sent any promotional literature if requested otherwise. (Account holders may occasionaly be emailed discount codes for use on the website.) Information is collected lawfully and in accordance with the Data Protection Act 1998 . For Enquiries on our Privacy Policy e-mail. Malcolm Brown shop@gbinteriors.co.uk |
| Returns Policy Returns: The customer also has the right to return the goods within 14 days from date of receipt, if not satisfied and will be liable for the carriage costs only. This option does not apply to made to measure items and special orders. Goods returned should be of resalable condition including the packaging. |